Dealing with a recurring computer virus can be tricky and may require a high level of technical knowledge to remove.
The first and easiest thing to try is:
Restart the computer in Safe Mode and run your AVG Anti Virus software. In Safe Mode your computer is only running the vital processes, therefore your Anti Virus will be able to scan more files.
To start your computer in Safe Mode, press the F8 key right when Windows starts, usually right after you hear your computer beep when you reboot it.
If a virus is detected during the scan in Safe Mode, remove it like a normal virus (see also Question 1) and restart your computer.
Run a virus scan again in normal mode. If the infection was detected and removed in Safe Mode, it should come clean.
If the virus continues to return, it could be accompanied by an undetected rootkit or infected system file. In this case we recommend you restore to a previous version of the operating system (see also Question 5), or contact our TechBuddy experts, available 24/7, to solve your device's virus problems for you.
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